Luggage
Weight and Size
Carry-on baggage allowance can vary according to the airline, the cabin class you are traveling in and even the size of the aircraft. As a general guide, carry-on baggage should have maximum length of 22 in (56 cm), width of 18 in (45 cm) and depth of 10 in (25 cm). These dimensions include wheels, handles, side pockets, etc.
We enforce weight limitations, typically starting at 5kg/11lbs.
To avoid additional charges, please check with us before you travel (any question can be sent to: info@mexcaltravel.com at least 24 hours before shuttle service departure) so that you are fully aware of the carry-on baggage allowance included in your service.
If you are using different shuttle services throughout your journey, you should check their individual websites for up-to-date information regarding carry-on baggage allowances.
Sharp Objects
All knives, sharp objects or cutting implements of any kind and of any length, whether of metal or other material, and some sporting goods must be packed in checked baggage. They cannot be carried in the cabin baggage nor on your person.
Keeping Your Baggage Secure
To prevent any security alerts, do not leave your baggage unattended while in or around the locations to visit or airport terminals. Using a padlock on carry-on baggage is a sensible deterrent against theft.
Weight, Size and Number
We have guidelines for baggage, but the number and weight of baggage allowed free of charge can vary based in our conversation before establishing the cost and inclusions of your trip and shuttle booking, frequent traveler status, routing, and fare. To avoid additional costs, please check with us at info@mexcaltravel.com before you travel so that you are fully aware of the checked baggage allowance included with your shuttle service.
Each bag should weigh less than 23KG/50LBS. This is an international regulation set for the health and safety of drivers / our workers, who have to lift the bags during your service. If your bag weighs more than this, you may be asked to repack, or have it labeled as “heavy luggage”.
The maximum weight for one bag is 32KG/70LBS in the EU and the US. Some shuttle services impose lower limits.
The “piece concept” is generally in use on flights within, to and from Canada and the United States. This concept defines the number of bags entitled by the passenger’s ticket. Where the “piece concept” applies, generally, two pieces of checked baggage are allowed per passenger, each piece weighing a maximum of 32 kilos (70 lb) and measuring no more than 158 cm (62 in) when adding the dimensions: height + width + length.
Identification
Lost baggage is often the consequence of the baggage label having detached from the bag. To allow identification of your bag in all situations, make sure to have your name, telephone number and email address appear outside your bag and a copy of your travel itinerary inside your bag. When there is no other way to identify your luggage, our drivers under directive supervision will have to break it open, and this identification piece will be crucial to returning your belongings.
Valuables
We recommend that you do not pack valuable items in checked baggage.
What Not To Pack In Checked Baggage
We recommend that all portable electronic devices are placed in your carry-on baggage, but if you need to place them in your checked baggage, you must make sure that they are fully switched off and not in sleep or hibernate mode.
Electronic cigarettes/vapes, spare batteries and portable power supplies (power banks) must not be packed in your checked baggage.
Some items such as gas canisters, lighters, fireworks, bleaches etc. cannot be carried in checked baggage. If you are concerned that something that you wish to pack may not be allowed, check with us at info@mexcaltravel.com at least 24 hours before your trip departure. Items that are considered to be too dangerous for checked baggage will be removed and probably not returned to you.
For additional information, please see the Dangerous Goods page.
We will refuse to provide our services in the case we sense the presence of any weapon or any sort of object that seem dangerous, violent behavior in our passengers, or behaviors influenced by illegal substances, alcohol or any other substance, we as well with no exception will refuse to provide our services if we sense the presence of illegal substances, we also refuse to provide our services in medical emergencies of any kind and if you have a medical condition and require special services please let us know before booking your shuttles with us, we are not an ambulance service and we will not be responsible for any incident with clients with medical conditions disregarding the situation, since we do not offer ambulances services or medical services of any kind. Please make sure you let us know of any medical condition with no exception before booking and paying for your shuttle services.
